Popular question: Why is jumia delaying my order ?

When you see this on your order purchase history page, it means that we sent you a sizing confirmation email. Your order will be on hold until we get a confirmation from you.

Amazingly, how do I confirm my order on Jumia? Once your order is placed, Jumia will either automatically confirm it by notifying you via email or call you for confirmation in case Jumia needs more details. Please note that this confirmation is a mandatory step before Jumia will ship your order.

Subsequently, how long does Jumia take to deliver in Ghana? For all Accra cities Products tagged as Jumia Express products are delivered between 1 to 2 business days. For standard products, (that is products that have no tags), it is delivered between 5 to 6 business days. Jumia Global products are delivered between 15 to 24 business days.

Beside above, how long does Jumia Kenya take to deliver? We also do the same for a few electronics like Smartphones, especially for buyers in Nairobi, Mombasa, and Nakuru. Smartphones typically take 3 – 7 days to be delivered.

People ask also, how long does jumia take to deliver? Jumia Standard Shipping: 6 to 12 business days. Jumia Global: 17 to 23 business days.

When an order is pending What does that mean?

If the order is displayed as “pending” in your customer account, unfortunately the order could not be completed yet. This is usually the case when the payment transfer takes some time.

Is Jumia trusted?

No to Fake products JUMIA’s goal is to build the best online shopping experience to gain customer’s trust; this is why we only sell genuine and original products. JUMIA is abiding by the legal rules related to the Customer Protection regulations.

Can I contact Jumia on Whatsapp?

Jumia Nigeria is now on various chat platforms from Blackberry messenger to Whatsapp and even Wechat. How amazing!!! You can reach out to Jumia on your mobile anytime any day. Remember we are always here to help.

Is Jumia safe for shopping?

Although this is a no brainer for online stores these days, when you shop on Jumia your communication is encrypted using state of the art 256-bit encryption. This means that when you shop on Jumia your activities are protected from prying eyes with the same level of security as any other world class online store.

Does Jumia refund money?

If you purchased an item with a Refund voucher, we will refund you the sum of the amount you paid and the amount of the Jumia refund voucher.

How do I track my order on Jumia Ghana?

  • Go to Orders → Manage Orders → Shipped. There you will find a list of orders with the “Shipped” status.

Can Jumia deliver the same day?

The exclusive delivery expansion offered as Express delivery gives all Jumia Customers in Lagos the opportunity to receive their order the same day they place the order. It is same day delivery that is not being offered by any other retailer in Nigeria.

How do I track my order on Jumia Kenya?

Tracking my Order You can track your order in two ways: Clicking on the ‘track your order’ link given in your order confirmation email, or Entering your order number on this page https://www.jumia.co.ke/track/ Click here for information about the expected delivery timeline.

Does Jumia deliver on Sunday?

It’s Sunday! Free delivery when you order through our app!

How can I communicate with Jumia?

The Jumia Customer Service unit as such now runs a 24/7 service where help can be gotten via 07006000000, service@jumia.com.ng and @JumiaHelpNg.

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