FAQ

Is it safe to buy from jumia ?

Although this is a no brainer for online stores these days, when you shop on Jumia your communication is encrypted using state of the art 256-bit encryption. This means that when you shop on Jumia your activities are protected from prying eyes with the same level of security as any other world class online store.

People ask also, is Jumia share online legit? Scam. Website whois date is hidden. Website hosted in Iceland and ssl certificate is self signed (super dodgy). After contacting them to find out who are the owners they sent pdf’s that claim they are “Jumia share online”, a subsidiary established by Jumia (“Jumia” is legit, not “Jumia share online”) so this is a lie.

Frequent question, is Jumia Kenya trustworthy? They are trustworthy; however, I wish they could resume their pay after delivery services. They also need to improve on their delivery timelines and schedule, the order was delayed a couple of times.

Also, how long does it take Jumia to deliver in Nigeria? It takes 4 to 6 business days for your product to get to you if it is the standard shipping method. Remember, weekends are not included. For products shipped from overseas, it takes 12 to 19 business days for your product to get to you.

You asked, which is better Konga or Jumia? Verdict: Jumia is rated higher than Konga in terms of global internet engagement.Citron Research openly accused Jumia of fraud and described its equity as “worthless.” From a peak price of $49,99, Jumia stocks fell off a cliff and the bottom dropped out as the share price fell below its IPO price of $14.50. Some disgruntled investors began filing class action lawsuits.

What countries is Jumia in?

Currently, Lagos, Nigeria–based e-tailer Jumia is at the forefront of Africa’s e-commerce movement. The company has warehouses in 10 countries, including Nigeria, Kenya, Egypt, Tanzania, and the Ivory Coast, and offers thousands of items to a public eager to buy quality goods.

Who is the owner of Jumia Kenya?

NAIROBI, Kenya Nov 23 – Betty Mwangi has been named Jumia Kenya Chief Executive Officer (CEO), replacing Sam Chappatte who has served since 2016.

Does Jumia deliver to your house?

Jumia might be an online storefront, but we also operate a number of different pickup stations all over Nigeria. These stations serves as locations where you can choose to have your orders delivered to.

How much is Jumia delivery fee in Nigeria?

MEDIUM ITEMS: the shipping fee is 4,050 for the main city and 4,550 for the Group E Region; the maximum fee here is 20,000. If the shipping fee exceeds 20,000 please do not pay. LARGE ITEMS: the shipping fee is 12,100 for the main city and 15,100 for the Group E Region; the maximum fee here is 60,000.

How do I track my order on Jumia?

  1. Go to jumia.com.ng, and click on your name (you must be logged in first)
  2. Click on Orders in the displayed menu.
  3. Locate the particular order you want to track and click See Details.
  4. Click on Track this Item.

Does Jumia sell original products?

By selling only genuine products, we strengthen our position as the most beloved and trusted shopping destination, which benefits your online business. Jumia takes product authenticity very seriously. It is each seller’s responsibility to source and sell only authentic products.

What are Jumia seller fees?

In line with the Federal Government’s directive on the Finance Act 2019, the Value Added Tax (VAT) applicable on goods and services offered by Jumia would be increased from 5% to 7.5% effective on the 1st of February 2020.

Does Jumia refund money?

If you purchased an item with a Refund voucher, we will refund you the sum of the amount you paid and the amount of the Jumia refund voucher.

How long does it take for Jumia to deliver a product?

Jumia Standard Shipping: 6 to 12 business days.

Do people in Africa use Jumia?

Today Jumia operates in 11 African countries who account for the bulk of the continent’s GDP and population, particularly Nigeria, Egypt and South Africa.

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