FAQ

Frequent question: How can i use jumia ?

Likewise, how do I order from jumia Uganda?

  1. Set delivery location. Select the location where you want us to deliver.
  2. Choose the product. Browse shops that deliver near you.
  3. Receive it at your doorstep. Your order will be delivered to you in no time.

Also, how does jumia work in Kenya? 1 You subscribe online and the Jumia team contacts you in order to meet you. 2 You follow a personalized schooling to access and manage the web interface dedicated to the sellers: the Seller Center. 3 You register and download all the references that you wish to sell on Jumia: your products will be put online.

Beside above, how can I buy from jumia Kenya?

  1. Click on ‘buy now’, to add this product to your cart,
  2. Click on ‘cart’ in the top right corner,
  3. Register/Login into your account by entering your email and password,
  4. Enter your shipping/billing information,
  5. Choose your preferred payment option,

Subsequently, can I pay cash on delivery on jumia? You can choose to pay cash on delivery or do a funds transfer. Jumia pay on delivery allows you to make payment with Cash or with a debit card. Be sure that this way of payment is safe, simple, and comfortable.

How do I checkout on jumia?

How long does Jumia take to deliver?

Jumia Standard Shipping: 6 to 12 business days. Jumia Global: 17 to 23 business days.

Can I contact Jumia on Whatsapp?

Jumia Nigeria is now on various chat platforms from Blackberry messenger to Whatsapp and even Wechat. How amazing!!! You can reach out to Jumia on your mobile anytime any day. Remember we are always here to help.

How does Jumia Uganda work?

Payments on Jumia can easily be made with debit/credit cards and cash on delivery. After a successful purchase, you will get an order status and tracking number that lets you keep track of your order until it’s delivered. Your orders take utmost priority and will be delivered between 1-8 days.

How do I pay Jumia via mpesa?

  1. Go to your MPESA Menu.
  2. Select Lipa Na MPESA option.
  3. Select Pay Bill.
  4. Enter Business Number (510800)
  5. Enter Account Number (Order/Cart Number)
  6. Enter the amount for the order.
  7. Click send.

What are Jumia seller fees?

In line with the Federal Government’s directive on the Finance Act 2019, the Value Added Tax (VAT) applicable on goods and services offered by Jumia would be increased from 5% to 7.5% effective on the 1st of February 2020.

How long does Jumia Kenya take to deliver?

We also do the same for a few electronics like Smartphones, especially for buyers in Nairobi, Mombasa, and Nakuru. Smartphones typically take 3 – 7 days to be delivered.

How do I contact Jumia Kenya?

  1. customercare@jumia.co.ke – Use this email if you’re a customer.
  2. supplier@jumia.co.ke – This is used by jumia suppliers.
  3. For corporate organizations, use: corporatesales@jumia.co.ke.

How do I pay before delivery on Jumia?

  1. Click on the link sent to your phone and login to pay on JumiaPay website with your registered email on Jumia or sign up to pay.
  2. On the JumiaPay payment confirmation page, click Pay Now.
  3. Select Use different payment method to add a debit card, returning customer can use the pre-registered debit card.

How do I deposit money into Jumia?

  1. Go to Pay.Jumia.com.
  2. Click on “Login”
  3. Type in your login details “email address and password.”
  4. Click on “Withdraw”
  5. Click “Bank transfer.”
  6. Input your bank details.
  7. And click to receive your money through a bank alert.

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