FAQ

Question: How do jumia operate ?

Jumia is a Pan-African technology company that is built around a marketplace, logistics service and payment service. The logistics service enables the delivery of packages through a network of local partners while the payment services facilitate the payments of online transactions within Jumia’s ecosystem.

Quick Answer, which country owns Jumia? Jumia started operations in 2012. The parent company was the Berlin-based Africa Internet Group. Jeremy Hodara and Sacha Poignonnec, who had previously worked for the multinational business consultancy McKinsey & Company, were among the founders.

As many you asked, how does Jumia work in Kenya? 1 You subscribe online and the Jumia team contacts you in order to meet you. 2 You follow a personalized schooling to access and manage the web interface dedicated to the sellers: the Seller Center. 3 You register and download all the references that you wish to sell on Jumia: your products will be put online.

You asked, what is wrong with Jumia? Jumia left fragmented markets that are hostile to ecommerce with underdeveloped digital payment services and a poor logistical and delivery infrastructure that led to high managing operations costs. In addition, the company downsized its operations in Nigeria, its biggest market.

Beside above, how do jumia pay their sellers? Payments are made on a monthly basis for all orders delivered within the month. The payments are made via bank transfer or MPESA. You have access to your account statement and will see what payments you will receive.

What percentage does Jumia take from sellers?

If you are selling an item X for KES 10000 on JUMIA, and the item commission is 5%, mathematically the item commission should be only KES 500. You will be charged a total commission of KES 500.

What is the full meaning of Jumia?

According to a user from Washington, U.S., the name Jumia is of Swahili origin and means “The name Jumia comes from the Swahili word ‘Jumuiya’, meaning Independence”. According to a user from Kenya, the name Jumia is of Swahili origin and means “Jumia comes from the swahili word jumuiya, which means collective”.

How can I post my product on Jumia?

CREATION PRODUCT TEMPLATE UPLOAD csv file, go to Product and then click on Import Products. After that, on “Import Products”, select “Create new products” and browse for your . csv file, click on “Accept” and then on “Upload File”.

How do I start a Jumia pickup station?

  1. Click register.
  2. Select either service provider registration form or logistics service provider section.
  3. Fill in the registration form and tick agree to the terms and conditions.
  4. Click Register.
  5. Wait for your account to be approved.
  6. Login to your account after approval.
  7. Click sell a service.

How many Nigerians are using Jumia?

Nigerian e-commerce platform Jumia had 6.8 million active customers in the last quarter of 2020, up from 6.1 million LTM (last 12 months) active customers in the corresponding quarter of the previous year.

Who are Jumia competitors?

  1. Souq — owned by Amazon — is leading in the Egyptian market.
  2. Jiji — with over 8 million monthly active users, Jiji is a strong competitor in Nigeria.
  3. Konga — has been an war with Jumia for years in a battle to dominate the Nigerian ecommece market.

Is Jumia trusted?

No to Fake products JUMIA’s goal is to build the best online shopping experience to gain customer’s trust; this is why we only sell genuine and original products. JUMIA is abiding by the legal rules related to the Customer Protection regulations.

How do I ship my order on Jumia?

The steps to pack your items. First, use an appropriate Jumia stamped packaging and place the printed invoice inside the package with the item(s). Then, staple the delivery note on the outside of the package. The barcode on the delivery note must be scannable and the ink must be neither too thin nor too thick.

Is selling on Jumia profitable?

Despite the business model shakeup, Jumia is still not profitable, and it is also not growing as fast as it once was. Jumia’s customer base grew to 6.9 million, 500k customers (6.9%) higher than 6.4 million in Q1 2020.

How long do Jumia vendors take?

– You will receive your payment within the timeline set in your seller center either weekly or monthly. Weekly payments are done every Wednesday for orders delivered the previous week. Monthly payments are done on the 8th working day .

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