FAQ

Popular question: Is jumia kenya trustworthy ?

They are trustworthy; however, I wish they could resume their pay after delivery services. They also need to improve on their delivery timelines and schedule, the order was delayed a couple of times.

Also, can Jumia be trusted? jumia.ng is a legit site. them to post it to Nsukka.

Considering this, who owns Jumia in Kenya? In 2012, Jeremy Hodara and Sacha Poignonnec, ex-McKinsey consultants, founded Jumia along with Tunde Kehinde and Raphael Kofi Afaedor.

People ask also, how long does Jumia Kenya take to deliver? We also do the same for a few electronics like Smartphones, especially for buyers in Nairobi, Mombasa, and Nakuru. Smartphones typically take 3 – 7 days to be delivered.

Beside above, are Jumia products brand new? Jumia has said that all the products and items listed on their online platform are genuine. But how are we sure about that statement? Because some people are already complaining about fake products and items they bought on the Jumia online store.Jumia Standard Shipping: 6 to 12 business days. Jumia Global: 17 to 23 business days.

Is Jumia online shopping real?

Jumia is your number one online shopping site in Nigeria.

What’s wrong with Jumia?

Citron Research openly accused Jumia of fraud and described its equity as “worthless.” From a peak price of $49,99, Jumia stocks fell off a cliff and the bottom dropped out as the share price fell below its IPO price of $14.50. Some disgruntled investors began filing class action lawsuits.

What is wrong with Jumia?

Jumia left fragmented markets that are hostile to ecommerce with underdeveloped digital payment services and a poor logistical and delivery infrastructure that led to high managing operations costs. In addition, the company downsized its operations in Nigeria, its biggest market.

Are Jumia products original?

Are all products on Jumia original, new/unused and genuine? Yes, We are committed to offering our customers 100% genuine and original products. We also take the necessary actions to ensure that any seller found to be selling non-genuine products is immediately delisted from selling on Jumia.

Do you pay before delivery in Jumia?

There are no hidden charges when you make a purchase on Jumia. The order amount is inclusive of all taxes and shipping fees. In case your order is delivered partially you will be required to pay only for the item that has been delivered to you.

Does Jumia refund money?

If you purchased an item with a Refund voucher, we will refund you the sum of the amount you paid and the amount of the Jumia refund voucher.

Does Jumia deliver to your house?

Jumia might be an online storefront, but we also operate a number of different pickup stations all over Nigeria. These stations serves as locations where you can choose to have your orders delivered to.

Does Jumia sell fake?

Jumia takes product authenticity very seriously. It is each seller’s responsibility to source and sell only authentic products. The sale of fake or counterfeit products is a breach customer trust.

Can I pay cash on delivery on Jumia?

You can choose to pay cash on delivery or do a funds transfer. Jumia pay on delivery allows you to make payment with Cash or with a debit card. Be sure that this way of payment is safe, simple, and comfortable.

How do I track my order on Jumia Kenya?

Tracking my Order You can track your order in two ways: Clicking on the ‘track your order’ link given in your order confirmation email, or Entering your order number on this page https://www.jumia.co.ke/track/ Click here for information about the expected delivery timeline.

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