FAQ

How do jumia deliver goods ?

  1. Go to jumia.com.ng, and click on your name (you must be logged in first)
  2. Click on Orders in the displayed menu.
  3. Locate the particular order you want to track and click See Details.
  4. Click on Track this Item.
  5. A map showing the status of your order will be displayed as shown below.

As many you asked, how long does jumia Kenya take to deliver? We also do the same for a few electronics like Smartphones, especially for buyers in Nairobi, Mombasa, and Nakuru. Smartphones typically take 3 – 7 days to be delivered.

Also know, how many days does it take Jumia to deliver? Jumia Standard Shipping: 5 to 6 business days.

Also the question is, how long does it take Jumia to deliver an item? Basically, if a Jumia Express item is ordered before 2pm, you could get the item delivered sometime within the next 24 hours, depending on where you are located.

Additionally, does Jumia deliver to your house? Jumia might be an online storefront, but we also operate a number of different pickup stations all over Nigeria. These stations serves as locations where you can choose to have your orders delivered to.

Do you pay before delivery in Jumia?

There are no hidden charges when you make a purchase on Jumia. The order amount is inclusive of all taxes and shipping fees. In case your order is delivered partially you will be required to pay only for the item that has been delivered to you.

What happens if I don’t pick up my Jumia order?

If you don’t pick it up at the VDO, the package will be sent to the warehouse where you will still be able to pick it up.

Does Jumia deliver on Sunday?

It’s Sunday! Free delivery when you order through our app!

Is Jumia trusted?

No to Fake products JUMIA’s goal is to build the best online shopping experience to gain customer’s trust; this is why we only sell genuine and original products. JUMIA is abiding by the legal rules related to the Customer Protection regulations.

Why does Jumia delivery take so long?

The delivery timeline is the longest because your products are delivered through postal offices rather than Jumia. Note: For delivery of large items to Port Harcourt, please use timelines quoted for “Other Cities”. The timelines quoted are business days – Monday to Friday only, excluding weekends.

How can I track my order from arrive?

Arrive automatically syncs with Gmail to track your orders. With the launch of Basic accounts, you can now use Arrive to track your packages even if you don’t have a Gmail account! Simply sign up with any email address and enter your tracking codes manually – we’ll do the rest of the heavy lifting.

How can I track my shipping order?

To track a package, locate the tracking number sent to you and enter it on the shipping carrier’s website. If the shipper uses self-delivery or in-house shipping, they may have a specific tracking solution they will electronically send to you.

Are Jumia products original?

Are all products on Jumia original, new/unused and genuine? Yes, We are committed to offering our customers 100% genuine and original products. We also take the necessary actions to ensure that any seller found to be selling non-genuine products is immediately delisted from selling on Jumia.

Can I pay cash on delivery on Jumia?

You can choose to pay cash on delivery or do a funds transfer. Jumia pay on delivery allows you to make payment with Cash or with a debit card. Be sure that this way of payment is safe, simple, and comfortable.

Can someone else pick up my Jumia order?

Jumia Kenya on Twitter: “@Laura_Thuo Hi, we confirm that you can send someone else to collect the order on your behalf.

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