FAQ

Does jumia charge for delivery ?

MEDIUM ITEMS: the shipping fee is 4,050 for the main city and 4,550 for the Group E Region; the maximum fee here is 20,000. If the shipping fee exceeds 20,000 please do not pay. LARGE ITEMS: the shipping fee is 12,100 for the main city and 15,100 for the Group E Region; the maximum fee here is 60,000.

People ask also, how long does jumia Kenya take to deliver? We also do the same for a few electronics like Smartphones, especially for buyers in Nairobi, Mombasa, and Nakuru. Smartphones typically take 3 – 7 days to be delivered.

Similarly, how long does jumia take to deliver in Ghana? For all Accra cities Products tagged as Jumia Express products are delivered between 1 to 2 business days. For standard products, (that is products that have no tags), it is delivered between 5 to 6 business days. Jumia Global products are delivered between 15 to 24 business days.

Subsequently, how much is jumia delivery fee in Abuja? In Abuja, the service costs N2,499 and N6,499 for the same time period. A third subscription level for six months in Lagos was recently added for N7,999. Jumia Prime comes with a few caveats. The most important is that the service has a monthly cap for orders and no more than 50 orders can be made per month.

In this regard, how can I get free delivery on Jumia?

  1. Subscribe to any of the Jumia Prime products.
  2. You will receive an email confirmation. Your subscription will be activated immediately.
  3. Enjoy your free delivery service.
  4. Your discount will be displayed and subtracted from your “Total to pay”.

Does Jumia deliver to your house?

Jumia might be an online storefront, but we also operate a number of different pickup stations all over Nigeria. These stations serves as locations where you can choose to have your orders delivered to.

Do you pay before delivery in Jumia?

There are no hidden charges when you make a purchase on Jumia. The order amount is inclusive of all taxes and shipping fees. In case your order is delivered partially you will be required to pay only for the item that has been delivered to you.

How do I pay Jumia via mpesa?

  1. Go to your MPESA Menu.
  2. Select Lipa Na MPESA option.
  3. Select Pay Bill.
  4. Enter Business Number (510800)
  5. Enter Account Number (Order/Cart Number)
  6. Enter the amount for the order.
  7. Click send.

How do I pay on Jumia?

  1. Click on the link sent to your phone and login to pay on JumiaPay website with your registered email on Jumia or sign up to pay.
  2. On the JumiaPay payment confirmation page, click Pay Now.
  3. Select Use different payment method to add a debit card, returning customer can use the pre-registered debit card.

How do I pay on Jumia delivery in Ghana?

  1. Click on buy now.
  2. Click on the cart to open (The basket-like image on the top right hand coner of the page)
  3. Click checkout and type in your email address to log in.
  4. Enter your details: name, ,address, mobile number to place the order successfully.
  5. Click save changes to continue.

Why can’t I pay on delivery on Jumia?

Note that you may be unable to use pay on delivery on Jumia Nigeria if: Your cart has a shipped from overseas item or an insurance item. Your total cart value is less than ₦3,500. Your total cart value is more than ₦200,000.

Does Jumia refund money?

If you purchased an item with a Refund voucher, we will refund you the sum of the amount you paid and the amount of the Jumia refund voucher.

How long does it take to receive an order from Jumia?

Jumia Standard Shipping: 6 to 12 business days. Jumia Global: 17 to 23 business days.

How long does it take Jumia to deliver an order?

It takes 4 to 6 business days for your product to get to you if it is the standard shipping method. Remember, weekends are not included. For products shipped from overseas, it takes 12 to 19 business days for your product to get to you.

How does Jumia delivery work?

Door Delivery: Delivery time starts from the day you place your order to the day one of our delivery associates makes a first attempt to deliver to you. Delivery will be attempted 2 times over 5 days (7.00 am to 5.30pm ) after which the item will be cancelled.

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